Further Answered Questions

Peptide Works FAQs

Explore our FAQ’s to learn more about shipping, returns, orders, payments, products, and storage.

SHIPPING FAQs

Commonly Asked Questions About Shipping

Do you offer international shipping?

Yes, we offer world-wide shipping to most countries. While some exceptions exist due to restrictions, we do our best to make our products available globally.

What is Shipping Protection?

With Shipping Protection we guarantee delivery of your order it’s a simple as that. If your order is not received within 21 days from dispatch* we will resend your order. In the very unlikely event that your resent order is not received we will refund you.

*21 days for Premium Shipping and 28 days for Tracked Shipping.

When will my order be shipped?

Orders will be dispatched 2-4 working days after payment is received. Payments made via international bank transfer may take longer to clear, so these orders might take a little bit longer to dispatch.

How much does shipping cost?

Our shipping rates vary depending on the destination and how quickly you need your order. You can see the shipping options and delivery times at checkout.

Do you offer expedited shipping?

We do offer expedited shipping options for those in need of a faster delivery. Please note that additional fees may apply for expedited shipping services.

What delivery service do you use for orders?

We work with a variety of reliable shipping companies and postal partners to ensure fast delivery.

How are orders shipped?

Every order comes with tracking for your convenience, with the choice between Standard or Premium Shipping. Delivery options and estimated times will be clearly displayed at checkout.

If you have any specific questions about international shipping or if your country is not listed during the checkout process, please contact our customer support team. We will do our best to assist you with your order and ensure it reaches you in a timely manner.

At Peptide Works, we are committed to providing high-quality products and outstanding service to all of our customers,

Where do you ship from?

We ship from either the USA or the UK, depending on your location. Most orders are shipped from the UK.

What do I do if my package is damaged or incorrect?

If your product is damaged in transit, please contact us for a replacement to be sent to you.

Do you provide refunds?

Clients are responsible for selecting the appropriate peptide that best suits their specific purposes. Please note that we cannot accept returns or resell any returned items. Orders can only be replaced if the damage occurred during transit.

How can I correct my order’s shipping details after submitting the wrong information?

To update your shipping details, please contact us as soon as possible. Once your order is in transit, we cannot make any changes until the goods are returned to us. Any reshipping fees will be the buyer’s responsibility.

Customs and Returns FAQ’s

Questions On Customs and Returns

Know your countries customs

Customs rules differ from country to country, and it’s your responsibility to understand them. Before ordering from Peptide Works, make sure to research your country’s laws, as our research peptides may not be legal everywhere. Once you place an order, you are fully responsible for complying with all local laws and regulations.

What will happen if Customs withold my package?

If you selected Shipping Protection at checkout, we guarantee your order will be delivered. If your order is delayed or returned due to customs issues, we will offer a resend of your order.

Do you accept returns?

Peptide Works does not accept returns due to the nature of our products and the regulations surrounding them. Improper handling can cause the products to degrade. If you have any questions or concerns about your purchase, our customer service team is here to help.

How do returns work?

Customer satisfaction is our top priority at Peptide Works. In the research peptide industry, we hold ourselves accountable to a higher standard that, unfortunately, isn’t common.

Replacements will be sent out to customers who receive a damaged package at no additional cost. In addition, in the unlikely event that a package is misplaced/lost in transit, we will reship the same order at no extra cost to you.

Re-shipping policy

If your order is returned due to an incorrect shipping address, we can reship it once you provide the correct address. However, you will be responsible for paying the new shipping fees / costs.

Further Answered Questions

Frequently Asked Questions About Products

Are the packages labelled as peptides?

No, we respect your privacy. All orders and packages are sent unlabelled and include a return address if needed.

How are the products stored before shipping?

Our research chemicals are stored in a temperature-controlled environment at our storage facility.

Where do your products come from?

Our peptides are manufactured to order to ensure the finest quality at state-of-the-art facilities located in Europe and United States. Both facilities are compliant with GMP (Good Manufacturing Process) and ISO 9001 certifications.

Can you tell me how to use your products?

Please understand that we are a supply company, and we do not answer questions about the use or application of our products, you must do your own research.

How can I be assured that your products are genuine?

Our company’s success relies on your satisfaction and loyalty. That’s why we ensure our products are made under strict quality controls. If any product doesn’t meet our purity guarantee, we’ll replace your order at no extra cost to you.